Student Resources


Moodle is York’s LMS (learning management system). New to Moodle? Check out this guide for First Time Moodle Users. Moodle also has a great set of FAQs and resources to help support students.

If you are experiencing a problem with Moodle: submit a service request to or visit Student Computing.

For content-related inquiries specific to your course, please contact your professor or TA.

See below for other questions and helpful tips!

How do I change Text Editor to add visuals, media, and font options?

Click your name (upper-right) > Edit Profile > Preferences > Editor Preferences > Select “Tiny MCE”

How come my image won't upload?

Double-check the upload size limit of your course before uploading. Re-size your image using Microsoft Photo Editor, Photoshop, or an online resizing software– Google “resize online” for some free tools!

How come my audio/video won't upload?

If you’re sharing a video or audio, try to upload in .mp4 or .mp3 files (100 mb).

How do I avoid copyright issues?

If you are posting an image or video that is not your own work, always acknowledge the source!

How come I cannot play a lecture recording?

If the lecture recording does not play, try using a different browser – preferred browsers are Google Chrome and Firefox.

How come I cannot open a course document?

If you are not able to open course documents that have been downloaded, you may be missing the correct software. Visit to see a wide variety of discounted and free software downloads!

How come I was logged out of Moodle? It didn't save my work!

Moodle has an idle timeout of 4 hours. If you are inactive for 4 hours, you will be logged out and unsaved work may be lost due to inactivity – always back up your work!


Other eLearning @ AMPD Resources

Teaching Commons Resources

eLearning at AMPD has worked closely with the Teaching Commons to develop blended and online courses. Check out their Student Guide to eLearning at York University, which provides advice, resources, and information about what to expect in your online course and what you’ll need to be a successful online learner.

Another great resource is SPARK – Student Papers & Academic Research Kit. SPARK is a guide to writing successful academic papers – check out their 8-10 minute modules that focus on research, writing, and learning.

Tips for succeeding in your blended or online course

  • Have the right expectations – Be ready to put in the same amount of work as you would for a face-to-face course!
  • Time management – Stay on top of your readings and projects! Check the course syllabus/outline and put important dates/deadlines in your calendar.
  • Check Moodle/your e-mail regularly for course updates and deadlines.
  • Connect + Communicate with your TA/Professor.
  • Patience + Persistence – Be patient when learning how to use new systems such as Moodle, and seek help when needed.
  • Participate in online discussion forums/chats (if applicable)!